Return and Refund Policy
In Lumawave We want you to be totally satisfied with your purchase. If for any reason we do not meet your expectations, our return policy offers you a process easy and transparent .
1. Return period
We accept returns within the 30 calendar days after receiving your order.
2. Product conditions
In order to process the return, the product must be:
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In perfect conditions and undamaged.
3. How to make the return
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Contact our customer service team at lumawave.store@gmail.com with your order number and reason for the return.
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We will provide you with clear instructions for returning the product.
4. Refund
Once the product has been received and verified:
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A refund will be issued to your original payment method within 5 to 10 business days .
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Return shipping costs are the customer's responsibility , unless the return is due to a defective product or an error on our part.
5. Damaged or defective products
If you receive a product damaged or defective , please contact us immediately. We will take care of it replace or refund it at no additional cost.
6. Customer service
Our team is available to help you at all times and ensure that your experience with Esmeira is pleasant and satisfying .